Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. BT to merge divisions, Openreach strike actions ends Answered 26 October 2019 You will work long hours and not get paid for them . If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. It was reported a yesterday (I think). BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. View Vacancy : Openreach Trainee Engineer (BT) - Planit Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Openreach is the UK's digital network business. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 22h. Please only call if you have a letter from the government saying you are high-risk. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. This depends on the apprenticeship you are applying for. This website uses cookies to improve your experience while you navigate through the website. Openreach field engineer at BT Review | RateMyApprenticeship "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Working Hours at Openreach | Indeed.com The cookie is used to store the user consent for the cookies in the category "Analytics". It could be Sky's Openreach account number, for the details that ISPs have given them. Find out more about the BT Business app and how to download it. Their service has stopped working and it is not fully fixed after two full working days. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Is Openreach a Good Company to Work For? - How I Got The Job Well let you know if this happens. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. and. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Not really a good service from BT. & Broadcast. Those striking are largely Openreach engineers and call centre workers. Well, by fiddling around on the Internet you have found me! Engineers from Openreach managed to cut our telephone line while they were working on our road. Openreach did not have anything to add to the BT statement. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". You also have the option to opt-out of these cookies. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. CDM Expert - Asset & Inventory Management - BT - LinkedIn This could be when: We only charge for repair work on a small number of fault reports. There's more to Openreach than meets the eye. The phone stopped working, and our broadband was down for about three hours but then came. Include an address and phone number. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BT SFI2 Engineer Visits - activereach Ltd. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. It also insists that the line is properly fixed. Mar 2018 - Present5 years 1 month. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Hey,@zoni23welcome back to the community. Members of the Communication Workers Union (CWU), including call centre. This has been a nice experience and I wish the best to Arran in finding work.. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available The fault is due to damage caused by someone at the customer's premises. Clear a path to the main telephone socket, if you have one. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. This field is for validation purposes and should be left unchanged. And once you've got some experience under your belt, there should be opportunities for overtime. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Please enter at least 3 characters to search. CER / Field Insights - North England. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. BT strike: Thousands of workers to take action for two days Simon Donegani - CER / Field Insights - North England - Openreach What's the least amount of exercise we can get away with? An engineer visit is requested, and no fault is found. If the engineer is already working on the fault, then you won't be able to change the appointment. I saw one at a cabinet last Sunday afternoon. on I also get time for classroom learning which hopefully . It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Now there is light at the end of the tunnel! . Solved: Invisible hole diggers - BT Community - BT Broadband Civil's don't have to give the hrs travel time as you have to start at a yard. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. If you need help email your.problems@observer.co.uk. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Work programme gives an insight into life as an Openreach engineer. Openreach | LinkedIn Automatic compensation: What you need to know - Ofcom Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. The installation takes around three hours and the Openreach engineer will need access to your property. We have a range of ways to get in touch for new and existing customers. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. BT on Twitter: "@richthestag I've checked with Openreach and they've Well arrange a convenient appointment when both you and the engineer are available. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Garry Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. These cookies ensure basic functionalities and security features of the website, anonymously. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Skype involved a presentation, then a capability and suitability assessment. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Answered View answer in the context of this discussion Report post Some modules are disabled because cookies are declined. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. The fault isnt due to fair wear and tear. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Openreach hiring Openreach Engineer - Trainee in London, England business and public sector, For business and public But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Your contracted to 37.5 hours a week for work which your are field based. We don't ask for any formal qualifications. @XRaySpeX . on To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Some advice for working as a Civil Engineer with Openreach 30-03-2021 Within 10 working days, Openreach will have completed their survey. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Contact BT | Call us or chat online | BT Help BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic.
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