Learn more about our signature confirmation requirements. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. And the fact that people like myself willnever make another purchaseis of little consequence to them. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. This is what Ebay has gotten to and why sellers are the way they are. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. You can still close it if things are resolved. Reply elislider 6 yr. ago I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! Select your carrier and enter the tracking number. The seller simply cancels the sale and a refund is sent back to the buyer. Sit back and relax while we do the work. All you need is an email address. This again seems not logical. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. A couple of buyers indicated they received no response. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. The letter also stated that there would be no replacements sent. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. After following these steps, eBay will stop automatically approving your buyer's returns. I am small, but, getting 2-3 a WEEK. Security Challenge - Send Money, Pay Online or Set Up a Merchant Account Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. A lot of people, well, I dunno. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. If they agree, youneed to send funds to cover the cost. Fear of what could happen could be keeping you from making the income you deserve to make. eBay Item Returned Damaged? Here's What You Should Do - Flea Market Flipper Paypal refunded us in full including the shipping. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. How you request the return depends on how you bought them. Scroll down to the RMA number checkbox, click it in and submit the changes. When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Receive a full refund, partial refund, or replacement item. What happens to seller when eBay refunds? Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. 05-11-2014 For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. We hope that we didnt portray eBay as being perfect all the time for every transaction. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. We use cookies to ensure that we give you the best experience on our website. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. Our kids especially had a great time with that one. The item was significantly not as described. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Heres how to send your own label from the View return details section: Shipping labels for international returns. eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. The feedback suggests that buyers do receive a refund -- eventually. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. It should have the return policy on it. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. 10-02-2020 It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. See the Abusive buyer policy for more examples of activity that we don't allow. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Comment below and let us know what happened and how you resolved it. Choose a reason for the refund. Return shipping for buyers | eBay I want to share an experiance that cost me lower seller ratings score. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. What happens if eBay seller doesnt respond to return request? I think you need to learn not to take things so personally and choose your battles more carefully. Bumper may require modification if your vehicle has a tow bar fitted. How To File a USPS Delivery Complaint in a Few Clicks. I hope to here from EBAY and or the Community to help me make the right decisions. I would love to hear from others that have been on both sides of a case such as mine. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Since he didnt package it properly, he may not be able to collect the insurance. That's not "new". He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Dec 28, 2012 good price for 2 engines. lol the 15b is just as No, this seller is not in China . he's American. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . Select View return details. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. 2 2 Sponsored by PureCare Knee Protector Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! The best and quickest way to file a return request for the faulty item is through your eBay purchase history. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. It would leave a sour taste in my mouth too. There are several ways you can send an item back to the seller. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Grab our Beginners Guide to Selling on eBay to help you get started the right way. Enter the desired refund amount, and select Send refund. eBay Item Damaged in ShippingWhat Should You Do? - DoNotPay The choice is not up to the seller, that is . You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. They paid $4.99 shipping and handling and due to their location the actual shipping was less. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. The item is only $25.00, but thetracked packet rate will be approximately $14.00. Condition of returned items policy | eBay Who pays return shipping on a damaged item on eBay? - Quora Use the phone over e-mailing when you want a response ), and told them the situation. Who's responsible for return shipping costs depends on why the item is being returned. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Honestly, this has left such a bad taste. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. How to Return an Item on eBay: 12 Steps (with Pictures) - wikiHow I sold hundreds of items with 100% feedback. Asking for a Refund from the USPS. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. Return shipping costs when you use an eBay label. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. When a case is opened, the buyer is asked to upload photos and offer details of the item. Learn more about return shipping. To request a return, select the item you want to send back from your recent purchases above, or use the button below. eBay is no different. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. We appreciate the feedback. Returns, missing items, and refunds for buyers | eBay - edited 05-11-2014 eBay Buyer Wants What? (Returns and Refunds Edition) If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. 2 min . Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. 'Sitting duck' eBay sellers take a stand against the - the Guardian We would refund a buyer if an item was damaged. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. 09:08 AM. Who is responsible for return shipping costs? I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. It depends on the reason for the return.

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