Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Anyone studying for their Service Cloud consultant certification. Please guide me on this.Thanks. Youll need to enable this whole feature before you start I wont give away what its called! Help with Superbadge Service Cloud Specialist step 4 Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Did you start with a clone of the correct profile? Hello, I passed the first challenge but i still have a question. Install the unmanaged package from the prework if you haven't already. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Add to Favorites. read more, Youre going to think Im totally pathetic for writing about this!!! @MM - thanks for your time. I also confirm that no additional code exists in this org. Thanks. Hi there,I am struglling with sataus update within a macro. Activate your knowledge groups and sub-groups. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. THANK YOU! Thanks for your advice and help. But I have successfully created this service console in my playground. Does this help? Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I also got this error. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Review the steps to create the 'Cloud Technical Team Support Process'.". Can You Please Provide the notes So we Can Follow That And Solve Superbadge. "Please help to resolve this. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Service Cloud Specialist | Salesforce Trailhead Case organizers think about the language. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I'd try again since Trailhead had issues yesterday. Also, my email-to-case and email on demand are checked. How frustrating! I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Intermediate case users can access both lists of cases. Hyatt Place New Taipei City Xinzhuang. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Tried it all, from custom : support profile to standard user, even admin. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. If you are still stuck after that, leave a comment with some more details and I'll take a look. It was an interesting project, and I wanted to share some lessons learned from . Thanks for the help! Sometimes it seems that the most frustrating problems have the simplest solutions. Is knowledge.* On the lightning page layout? Challenge 5 error : We can't find a field called 'Question Long Text Area'. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Was this badge FUN or what?! Usually this is due to some pre-existing configuration or code in the challenge Org. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I have read every message I can find and have double and triple checked everything I can think of. hey,yes it was, i figured out after you replied. Any hlp? He laughs when I poke his nose and tries to take toys out of my hand. MVNO Providers3. You have to make the article "Linking SP-100 to SP-200" visible to everyone. +12,700 Points +300 points. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Service Cloud Specialist Superbadge - 4,5,6,7. Are you using a Dev org or a playground generate from Trailhead? Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Is there an "email template" in the "email template" object? I hope that you feel inspired. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Do share more like this. I have the same problem, I have the same problem, could you solve it? please help. I have created data categories and Subcategories and have activated.But have issue with the above error. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Error: "We can't find the Entitlement Name in the System Administrator Profile. Any advice?Thanks in advance! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. @Trailhead baby I am having same error message. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. But I didn't complete it. This is my journey- a normal kid by day- a Trailhead explorer by night. Why the change of heart? Don't be worried if you are updating several page layouts plus the console app. This comment has been removed by the author. I have enabled the knowledge user check box in the user profile. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Something is blocking the challenge checker from fully running. Keep up the good work. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. We recommend using a new Developer Edition (DE) to check this challenge. Sounds like you need, The instructions mention that agents should be able to decline requests. Thanks a lot because I asked SF support and got this answer which did not help me much. We recommend using a new Developer Edition (DE) to check this challenge. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! The macro works without the email button being visible. I'm not sure I would have figured that out if I didn't stumble across this forum. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I have finally managed to get through this stage. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I have used knowledge 1000 times and have never had anything like this. Service Cloud Specialist Superbadge Challenge 6. If the action is missing from the page layout, it will not show up as an option in the feed. I am the Trailhead Baby! I am going bananas here. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Could you share some details of what you have? I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn I had to do a quick refreher on this topic mid-superbadge. Did it help? I'm working on the Service Cloud super badge and the error below is driving me nuts! I have created data categories and Subcategories and have activated.But have issue with the above error. Hi I am stuck in challenge 6. Remember you can only have one assignment rule per object and the instructions specify two routes. Service Cloud Consultant Certification Guide & Tips Leave a comment for the Trailhead Baby! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. {!Case.OwnerFirstName}, Ursa Major Solar. Sorry . Checkboxes: Missing 3 that should be checked. Ensure Agents have access to Knowledge when viewing a Case". i could pass the challenge, so great to have some experts available like you! High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. But not able to finish this challenge . I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Service Cloud Specialist Superbadge Challenge 2 Question. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. All reactions. Ensure the Macro sends an email to the customer. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Please post some details of what you have. No. Issue was with the Lightning Page Layout. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Ensure Entitlements are visible on Cases in Lightning.' Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Its upsurd. You may want to jot down notes as you read the requirements. Look at the page layout and enable knowledge. Still stuck? Did it help? This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Skip Main Navigation. Review the steps to rename the console to 'Cloud Support Service Console'. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Still stuck? thing I could be missing?Thanks in advance! Take a break, grab a snack, and watch this video. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Modified 2 years, 1 month ago. Very helpful, thanks for the information! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? 3 new items on utility bar. R&D, A project with Daddy: My favorite daily process! Hi fixed it. I did add the things mentioned automated action in macro. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I can only click on the Email tab. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. And of course, I just tested the challenge 4 again and I passed! Cloudy Technical Team is correct name wise for both the record type and the process. Ensure you group report results correctly. Did you check the little box to activate the entitlement process? Service Cloud Specialist Superbadge - Qiita I'd try this- Delete the current process. I had figured that out in order to build the macro. Are you sure you want "email to case"? I made two dollars today! I learned so much doing it. 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I am unable to rename the "Service" console , I receive this message when selecting Edit. I'm sure it's something little! I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Do your routing configurations tie to the correct queues? to your account. LWC Specialist Superbadge : Guide to Challenges - gigminds i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. But not sure what is causing the macro to not find the email template. When you start a create a new report, simply click to start with a clean screen. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Thank you for your time and response. Goodness! I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. error, has anyone found any way around this? Hope this solves it for you too. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? I didn't change anything and retried the "Check Challenge" just now and it worked. This way, I can take a deeper look. This superbadge in specific helps building reusable granular components. Hello, Thanks for your feedback. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Leave a comment for the Trailhead Baby! Or "on demand email to case". Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Ensure the Customer Contact can be tracked on Cases. I made two dollars today! Confused? It is very attractive and impressive. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. But trailhead gives an error message back. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Yes! Thanks for your time! If yes, this was created in the wrong place. Making dinner for Mom! Hi,Oh I got it! Below are tips and gotchas for each report / dashboard. I was creating 'wrong queue' queue . Already on GitHub? You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang not sure how to troubleshoot this tho..@_@, hmmm! If you need more help, leave a comment! Empty the recycling bin. Has any code been used with your org? I'm whole again. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). I resolved the issue, by deleting the Billing profile and recreating it using. Yes you do. Could you suggest how to troubleshoot it ? Something that helped was saving the report frequently. Ive always thought this was pretty cool. I was convinced I was missing something and racked my brains over it. You write beautiful things. He laughs when I poke his nose and tries to take toys out of my hand.

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