Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . In its FAQ for Can I cancel my sale? Comments: 0. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. 4.1 Double Posting and Removal of Tickets. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance I bought 4 and spent 440 whilst tickets are still on sale for 40 each. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. As far as viagogo are concerned person A can not cancel listings on person Bs account. We may also first deduct any amount you owe us from any amount we owe you. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. It depends what the tickets are for and whether 50 per ticket is feasible. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 23rd May 2017 - tickets are available to download This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. 4.1 Double Posting and Removal of Tickets. mrs browns boys show tickets - no tickets. VIAGOGO scams their customers, DO NOT USE IT. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The tickets through Viagogo cost me over 300 sterling. We will not allow You to buy or sell tickets before You have registered with Us. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. Wendy Martin, I have tried to sell a concert ticket with them. It was too late by the time we received your email to book things in. Order number: 9164448 This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". I confirmed the sale and wanted to ship the tickets over. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Invalid tickets are defined as anything where buyers are refused entry. The Sellers and the Buyers are hereafter jointly referred to as the Members. When listing seated tickets, all tickets in the same listing must be consecutive seats. 1.2 Ticketing Exchange. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. Try arrived at 12.37 pm through proof of postage. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. 0. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. 6.10 Notices. 2.12 Seller Payment. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Tickets may be substituted with comparable or better seat locations with the Buyers approval. Why do my tickets have someone elses name on them? We do not charge any fees for relisting tickets that you have originally purchased from us. This does not prevent us from varying these terms without reference to them. Viagogo has advised customers who cannot attend a rescheduled event to. You also agree not to separately contact the Buyer at any time for any reason. 6.8 All Sales are Final. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? 7.3 Additional Policies. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. What are the viagogo Terms and Conditions? This will surely increase the credibility of your complaint. 6.9 Change or Suspension of Site. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Shouldn't someone be keeping track of sales and preventing things like this from happening? Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Sports. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 2.10 Collecting Payment. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. viagogo charge for cancelling sale. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Viagogo must sell StubHub's non-US business - BBC News We take no responsibility for such issues. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" the price it is sold for on the primary market). What are the viagogo Terms and Conditions? To register, You must provide your real name, address, phone number, and email address. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Report a violation. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. 6.3 Allocation of Risk. As you could not provide the tickets for your sale 9799872, we have had to cancel this. What is the viagogo complaint handling process? most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target 2.9 a) Exception to Sellers Obligation to Confirm. This is so we can promote the sale of tickets and items that You list for sale. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Event dates, times, venues and subject matter, which are listed on the ticket, may change. I bought 2 x Guns and Roses tickets for Sat 17 Jun. 2.15 Claims under the viagogo Guarantee. 2.10 Collecting Payment. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 7.5 Miscellaneous. Did you find this answer helpful? Search for the event that you would like to sell tickets for. On the web site it claims I have been refunded so I cannot send an enquiry. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. order was cancelled! The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. We still haven't reached peak Viagogo. women's ray ban sunglasses sale; cnut the great cause of death. 7.2 Copyright. You may only use the Services if You can legally enter into and form binding contracts. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 6.6 No Agency. montgomery school calendar meny a. 5.2 Violations, Termination and Suspension. 4.2 Stolen Property. I want to raise this as an official complaint as trying to resolve this previously has simply not worked I want my money back how do I go about this? The event itself is within days and yet I still don't have any updates on my ticket. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 2.2 Registration. My event is cancelled or postponed - What do I do? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 21st February 2017 - email to say event had changed starting time 6.2 Waiver of Consequential Damages; Liability Limit. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. I have not yet received a refund for the above tickets. Viagogo were not able to supply them at the last minute and offered a refund. This comment was posted by a verified customer. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Can I buy tickets that are personalised with someone else's name on them? Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Note: this address is not the Customer Service address. I'm confused. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. I have received no contact re the rearranged date of the June event. How do I change the email address on my account? 2.6 Making an Offer. 1.4 Modification. Search. You will need a username and password to access the Site and use the Services. 6.11 Permitted use. [protected]@outlook.com viagogo - Buy & Sell Concert, Sport & Theater Tickets I confirmed the sale and wanted to ship the tickets over. Share your photos and videos with others to prove the truth of your words. 0 . Note that Your payment may be withheld if you violate this clause. Piggyback tickets may not be sold in the same listing. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Note that this is separate from any Tax viagogo is required to charge on its fees. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. viagogo - Buy & Sell Concert, Sport & Theater Tickets We will not allow You to buy or sell tickets before You have registered with Us. Viagogo says I've been paid but the bank transfer never took place. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. safemoon price prediction 2025 . Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. 3.4 Indemnity. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. To sell tickets, a Seller lists the tickets in the Site database. viagogo charge for cancelling sale - holo3-rv.com When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. I was told on your website that the fees are made clear but they were definitely not. Ring me or give me a real number to call We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. 2.2 Registration. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. I demand my money back as they never made the concert due to it being outside on the heat. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. This is unacceptable practice and I will pursue this constantly until resolved. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. Login . Copyright (c) 2006-2023, viagogo AG. My event is cancelled or postponed - What do I do? I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. If You do not qualify, do not use the Services. Note that Your payment may be withheld if you violate this clause. Is this your company? They were selling 3 lots of tickets all showing where you could be seated in the O2. 6.2 Waiver of Consequential Damages; Liability Limit. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). I called back of which a different agent explained the situation and no tickets were available. To Whom this may concern At no time do We provide the Buyer's payment information to the Seller.

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