The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Tell the interviewer why this particular job duty excites you. If you have examples of displays you have created, be sure to share that with the interviewer now. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. It is also good to have copies for the interviewer if they would like a copy for their file. Full Suggested Answer & Detailed Response, Question 9, ", "I am very much self-driven and self-motivated. Glassdoor users rated their interview experience at. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. If security needed to be called, I would do so. Expert responses that you can use during your interview. ", "I dislike working in an environment that is hostile and negative. The process took 2 weeks. How would you manage food temperature in the freezers/ fridges? The only time I was unable to cover a shift was when I had an exam at University that I could not miss. Describe a time when you managed multiple tasks all at once? If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. ), UPDATE: I got the job offer.THANKS Richard . Be sure you answer honestly, so your response aligns with your employer's. Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company.". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I am a social person and enjoy making my customers happy.". ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. Positive Experience. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. At the same time, Waitrose provides an environment for professional growth and mentorship. Im on step two ! I love that you act with integrity, give it your all, and give more than you take. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. Waitrose interview details in Ipswich: 11 interview questions and 7 interview reviews posted anonymously by Waitrose interview candidates. ", "I am very comfortable working independently. I am easily encouraged, and my best reward is knowing that my hard work is noticed. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I am excited to bring these qualities to this position with Waitrose.". Rest assured, I am reliable and always come to work on time. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. I applied online. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. No pressure at all. We worked together for a couple of overtime hours that day and were able to catch her up on everything. I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. Waitrose Interview Questions. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) After everything we have gone over in this interview, do you have any hesitancy in offering me the position? If you are lucky enough to secure an interview them then carry on reading this post. All of our products and resources are protected by our 30-day no questions asked money back guarantee. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. The interviewer wants to hear that you have the necessary communication skills for the role. You can find out more about which cookies we are using or switch them off in settings. ", "I take public transit; however, I find it very reliable. That shows you are proactive and value workplace relationships and communicating with others. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. ", "I would describe my communication skills as above average. The interviewer hopes to hear that there is no reason not to hire you! I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. I interviewed at Waitrose in Jan 2023. Waitrose was updated by Krista Wenz on September 13th, 2022. They just asked you standard interview questions that you would know. Thereafter, its just 27+vat per month. The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc. You will be better prepared to answer the question if what they wrote is fresh in your mind. It was great.". Was given a task of creating meals for different people for differing occasions such as dinner parties. She had a stroller, a couple of kids, and a lot of bags to carry. Show the hiring manager that you value customer service and always put your customers' needs first. I went through a nasty divorce, and our house went into foreclosure. After assuming a management position, our turnover rate decreased by 30%. Very laid-back, almost forgot I was in an interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Assure the interviewer that you are a team player and put the company's needs first. It is a subsidiary of John Lewis Partnership. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. Thanks so much for making these. You want a rating of at least an 8 to show you have strong math skills. Tell me about a time you worked in a team. Focus on describing what form of reliable transportation you will use to get to work if hired. He is about to become a wealthy quarterback, but at that time he wanted to sell Philadelphia on why he is the guy they need as a leader. Q2. My written communication skills are exceptional, as well.". I do not prefer close supervision as I am confident in my skills. What is the interview process at Waitrose? Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. I have worked in a leadership role for five years and always lead by example. Easy Interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You will stand out as a stronger candidate if you reply that you motivate yourself at work. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Focus on describing what you like most about the job and provide your reason why. Here we. One time a situation did not go the way you expected, How would you deal with a customer complaint, when in the past have I shown time management, Tell me an example of when you received a good customer service, describe your experience and how would you apply that experience to working in this company. They manager was kind and understanding. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Super nice interviewer and easy questions. Thirdly, our interview guides and training just work. Yes, I do have a couple of questions. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. Had to do a task, too. I always try to arrive 15 minutes early, but unforeseen circumstances can arise. Contact us here. We are using cookies to give you the best experience on our website. I applied online. They asked basic questions which were simple and easy to answer. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. The interview process was easy and enjoyable. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. So there is no risk. I interviewed at Waitrose. After this discusses hours I was available to work and when I could start. Which all went well. It is best to describe your ideal employer as one that is the same as Waitrose. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Waitrose Interview Process. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. What is the interview process like at Waitrose? TIP #4 In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. Waitrose is the one of the biggest Supermarket company in the UK. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. "I feel that performance incentives are a great idea. Q4. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. I understand that retail can be challenging because of the multiple personalities you are faced with daily. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. "My reaction to employee theft would differ if I were a retail associate or a retail manager. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. 9 answers. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. Do you have a process in place for reporting these types of situations?". Describe a time when you dealt with a difficult customer or client? I like to inspire employees to strive beyond the required expectations to work hard toward a shared vision and create meaningful change. Q1. I have some photos on my phone of displays I created if you want to see them. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. However, be sure to back up your reason for liking or not liking performance incentives. Waitrose Interview Questions If you are looking for Waitrose Interview Questions you have come to the right place. The interviewer asks this question to see what work environment you dislike to see if you will be a good fit for the company culture. Read our Terms of Use for more information. Talk to the interviewer about your past year's attendance at your previous job. Asking the right questions and very brief. It was fast and easy, asked several questions and had a group part before. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. I went today and got the job on the spot! I felt everything was relevant. I texted my friend to see if she could tell my teacher what had happened. ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. Tasks required are mainly focused on show how you can organize stuff. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). ", "I do not require performance incentives to do a great job. I ask them if they have questions, I actively listen, and I am great at reading body language. Q6. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. You had a group task to do, and then an individual interview with a manager. Thank you for sharing. ", "This job will fit perfectly surrounding my school schedule. If you cancel before the 30-day trial ends, you will not be charged. ", "The part of the job that excites me the most is working with customers. There is no wrong answer as to what you want to learn if hired at Waitrose. Stupidly hard questions for the role - it was like I was interviewing to be CEO. This is your opinion, and you can answer how you would like. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. They asked basic questions which were simple and easy to answer. "I have reliable transportation. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. Understanding the company's views on leadership will help you see if your leadership style will fit the company culture. "I have a rule always to treat my customers how I would want treatment in a store or establishment. "Yes, I do have a question. However, small perks are always nice to have!". I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. I gave two weeks' notice and left the company on good terms.". The changes were implemented, and the company saved $15,000 in the first month. The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. Wow, you give by far the best advice. Now INSTANTLY download the suggested ANSWERS to the WAITROSE INTERVIEW and PASS your interview! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. The interviewer asks this question to see if your leadership style will work with the company culture. Strong math skills are an asset in any retail-based role. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). ", "I want to work for Waitrose because I always shop here. It felt good to help, and I do not mind helping others when needed. You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. The process took 3 weeks. ULTIMATE Online Interview Training Course Order today and youll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. I got an indication as to whether i got the position or not towards the end. If you have worked in another industry, describe your job's most challenging and favorite parts. ", "Thank you for asking. I always strive to be a team player and help my employer and coworkers when needed.". Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. I felt everything was relevant. It was fast and easy, asked several questions and had a group part before. ALWAYS: We're quirky, proud and at our best when we are free to be ourselves.WE NOT ME: When we work together anything is possible.Be sure to memorize these values before your interview so you can answer this question with ease. I do not have a criminal record and have never even had a ticket or citation issued.". Perhaps another store in future. You will get the best work from me if I am being treated with respect and feel appreciated.". You can ask the interviewer to describe their management style if you wish. Be open and honest. Finally, be sure to mention any successful outcome. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. Suggested answers verified by our panel of interview experts. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. Focus on describing your written and verbal communication skills. First is the psychometric tests followed by a group interview and then a solo interview. If unsure where the company stood on a return, I would ask my manager for clarification.". Applied online and passed the online assessment. Waitrose interview details in Slough, UK: 46 interview questions and 36 interview reviews posted anonymously by Waitrose interview candidates. Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The interview process was easy and enjoyable. PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. The hours were just not right for me in the end which is a shame. TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. I have an interview today ill update you on how i do :). It is best to show that you can work with various management styles. And second, are there any required qualifications you do not see on my resume?". I also appreciate that you allow yourself and your employees to be themselves while working as a team. At Waitrose, we pride ourselves on delivering outstanding customer service and care. The interviewer would like to know how you would respond if your coworker did not show up for their shift and you were asked to cover. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I created a presentation and gave it to my manager, who took it to upper management. This means that every time you visit this website you will need to enable or disable cookies again. If you can read and write job offer forthcoming within 24 hours. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift. Display to the interviewer that you can do more than the bare minimum. The interviewer wants to know what you hope to gain by working for Waitrose. Why do you want this job and what can you specifically bring to the role? I used to work at Waitrose and my former manager told me she really liked my answers on the online tests, so obviously they take everything into consideration as it is the managers who decide if you get an interview. After describing what you have learned, explain why Waitrose stands out more than other companies. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? Be the first to find this interview helpful. Then once got through that stage. "There are many aspects of the job description that are appealing. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. Every employer should know how each staff member is best motivated. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Find additional company focused interview questions by practicing from one of our industry sets. You want to be honest in your response without sounding needy. You may have a portfolio or even photos on your phone to share. Focus on describing that you work well independently and work well with teams. My dad got rear-ended one time when driving me to school. I am also open to additional hours when I am not engaged in my college classes and coursework.". Name a time youve faced a problem and how did you overcome it? While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets.

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