I then asked them to login to BT webmail and send me another email and that one came through straight away. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 14h56, on 23-04-2021 I have a group of 14 people set up under Outlook 365. 3 users liked/thanked this post: When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Virgin Media says email accounts are only available to current customers. Can I move my BT Email address to another account? It is they that should investigate why other email providers don't have this problem. This site contains user submitted content, comments and opinions and is for informational purposes If everything works fine in webmail, you may need to check your program settings. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. I cannot send even the simplest of messages this morning. I have cleared cache and data. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Why cant my email address have BT.com in the display name? The worrying thing is I don't know how many other emails I'm not receiving. By coincidence(? Although port 587 will usually work, port 465 is the recommended port. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Fix a problem | BT Help Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. BT Mail | @btinternet.com | Cannot send mail - BT Broadband Solved: Unable to send email from Outlook app - BT Community Thank you anyway. 26-08-2021 They must realise that they have a dreadful name. I've got a "failed delivery message". There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I can't send emails from my btinternet account on my iPhone This will work as long as your old email account is still active. Accounts that are inactive for six months . That is because he has a Virgin Media email address, which would be deleted if he switched away. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. RobbieMac. 2 days ago I suddenly stopped being able to send emails and get the message below. What does this mean? Has anyone else encountered this and found a solution ? Will post any update that I get. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. on on Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. View cart for details. Have you had the chance to check if the issue persists on a different user account? I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 23-04-2021 So it seems to be something between Android and BT Mail. If I changed my email address I would be bound to lose something important. Apple disclaims any and all liability for the acts, Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. How can we as customers get BTs attention and ensure that there is a fix? For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. However, give yourself enough time to smoothly switch over and you may find it is worth your while. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. . No disrespect intended as your advice is probably based on years of experience of BTs service! 2. Rachel Rickard Straus, Financial Mail On Sunday I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. None of the posts I have seen are the same as my problem however. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. This was a pain, but I went along with it or else I couldnt use email. 6) Make a list of all of the accounts and logins that are linked to your old email address. Rest assured that we'll do our best to assist you or get you pointed in the right direction. 11h05. By Do other emails they send get to where they need to go? Can send emails fine from any other account. Why? Oops. Contact Us - Customer Support | DISH ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. I expect that they are simply burying their heads in the sand and do not look at all. 10-07-2019 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 2 users liked/thanked this post: I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". (The fix did not work until I had quit Mail and relaunched it. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. 09-07-2019 14-07-2019 Please check your email settings. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). 19h39. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. They forecast a response within 72 hours. on Some links in this article may be affiliate links. Typical script! In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I cannot find an obvious way of asking bt about this! Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Here are some answers to help you. Thanks for the examples that have been provided so far. I can take the same message and copy it into gmail and send from there and it gets through with no problem. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Just goes straight to outbox, then tries to send . I have entered the SMTP and IMAP details correctly but it still won't send. by Those who wish to hold on to their email account just have to log in from time to time to keep it active. What does this mean? Surely other services would similarly suffer. You can send and receive messages, but not actively manage the account. 18h40. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Email: timforrester@btinternet.com. on We'll need to look into this and we'll get back to you next week. This started suddenly about 5 or 6 weeks ago. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. ), on 19-12-2022 We can't ditch our broadband we'll lose our email address! on Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. All other emails to other systems have no issues. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. I changed "Authentication" to "Password" and clicked on "Save". The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Also, the web interface seems to be working just fine. 16:52 EST 04 Mar 2023 As soon as I removed that link all was well again. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Tried on various devices with same result. Last week I phones an advisor with a somewhat similar response. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Log in issues. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. It is very annoying, I hope you guys reach me out soon. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. This is a BT residential customer to customer forum. I have a group of 14 people set up under Outlook 365. - last edited on It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. 14h00, on BT Email - best practices for postmasters and senders of email | BT Help, on Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 20h33 Below is an article to help guide you through the process. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. It seems that I can only send messages to my iCloud account from the iMac. They also sent a test email from a PC using an outlook client and that didn't come through either. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Today all of our emails addresses would receive, but not send. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Various errors messages. The accounts work on BT Webmail, both to receive and send. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). 13h37, on 14-07-2019 My BT email is not working - Apple Community A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Thanks for the super fast analysis and reply. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Switching email address if you have never done so before can feel like a daunting task. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 23-04-2021 'I have always used the same email address,' says Dave, 79, from Cambridge. omissions and conduct of any third parties in connection with or related to your use of the site. on Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. A forum where Apple customers help each other with their products. BT need to deal with this at a high level, NOT an individual user's account. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Go back to: Email help. Does anyone have any other suggestions please?? This amount includes applicable customs duties, taxes, brokerage and other fees. 16h34. 21h18, I have got my email working again. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. The article below can help if you do not have any other user account to test with. 26-08-2021 Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. 15h31. Not receiving all emails on btinternet account - UKGSer Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay Email headers can be found by looking at the email item's properties. 09-07-2019 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. A workaround would be to use another SMTP - for example gmail if you have a google account. Looks like no ones replied in a while. 25-08-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. provided; every potential issue may involve several factors not detailed in the conversations Thank you for your follow up. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. 17h33. 15h04. 23-04-2021 Our Gmail accounts work on all our devices. 11-07-2019 You may have to register before you can post: click the register link above to proceed. Emails being blocked which we send to btinternet.c - BT Community 13h52. What does this mean? So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Not receiving @btinternet email - Microsoft Community Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. 20h13. Doing so can save hundreds of pounds. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out.

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