Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Splashtop enables remote access to Windows and Mac computers from iOS devices. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. OF COURSE I could use an alternative, but that is not what I asked about. OMG! The standard pointer remains visible regardless. Step 3. Our team reviewed the video. Thankfully the fix is a pretty simple one. After LastPass's breaches, my boss is looking into trying an on-prem password manager. This means the IT department or company managers also have the same sort of computer access they have at a physical office. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Run FlexiHub on the virtual desktop, and login. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. If the display remains blurry/fuzzy, try restarting the remote session. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. The Current Sessions list shows you currently running sessions under your account. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. This topic has been locked by an administrator and is no longer open for commenting. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Thank you so much for having rescued my life. Many other remote control solutions do not have this security feature. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! USEFUL. Any way to make it not dissappear. Thanks for not making a long winded explanation and simply getting to the fix. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. Step 2: Tap the power button to turn it back on. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. '"Oh, I understood that completely when I first read it. or I've also had a blue remote screen, but can see the mouse moving. That would be the only reason I can think of for someone to say that. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. You just don't get it. Reinstall Google Chrome and try again. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. And the down arrow button on the right hides the toolbar. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. After a second, your iPad will be screen mirrored onto your computer. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. If not, its a quick learning curve. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Splashtop Personal - Support At that point, I knew I was in for a long week. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Is there a way i can do that please help. When you begin the session, the remote computer screen will open in a window on your computer. Deselect Auto-hide the taskbar. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. 3) After selecting language, press Shift + F10 to open Command Prompt. Was this reply helpful? Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Yes No AM ambercalm Replied on October 4, 2016 Testing VNC or something similar, even SOS, would be have been irrelevant. Click the Hardware tab, and then click Device Manager. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Click here for a blog post on remote accessing and controlling Android devices with SOS. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. GoToMyPC. My tablet and computer are on the same local network. Mouse scroll wheel works in other programs but not Windows 10 Apps (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Today I finally had time to google wtf made the cursor disappear. Any help welcome please before we get onto Splashtop support? Interesting. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Keyboard not working - Splashtop Business - Support Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Thanks. Pc mac download - Splashtop Remote Desktop - Access your computer from You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. This is indeed helpful, thank you so much. I reinstalled the driver etc. This does work in LogMeIn, TeamViewer and GoToMyPC. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. You should try it some time! Thanks Gregg. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. I'm checking with support team. stay tuned thanks. File transfer is supported in version 2.6. (Idk why) The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Tap to run the Splashtop Business app on your device (in this case an iPad). I decided to let MS install the 22H2 build. Lock the remote computer's keyboard and mouse while in session. If any readers can provide advice for Mac please leave a comment! Haha, you get the award for the most enthusiastic reply posted on my blog. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. (LogOut/ This is what fails at my client's office to their Win 7 computers. The purpose of this function is to prevent other people from accessing the connected host remote computer. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. If you click to open the toolbar, there will be a number of options available to you. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Windows 10 Upgrade: Screen Flicker and Mouse/Keyboard Stops Working

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